Information we collect
We may collect information you provide directly, including your name, phone number, email address, service address, and details related to maintenance requests, support inquiries, approvals, invoices, and account activity.
H.E.M Property Maintenance
Call, WhatsApp, or book online for plumbing, electrical, AC, handyman, and urgent repairs across Dubai. We keep the next step simple and clear from the first contact.
Policy
Privacy Policy
This Privacy Policy explains how H.E.M Property Maintenance collects, uses, stores, and protects information across our website, client app, and service operations.
How we use information
We use personal information to respond to inquiries, create and manage service requests, communicate about jobs, prepare quotes and invoices, improve service delivery, maintain client records, and meet legal or operational requirements.
Sharing and service providers
We may share information with trusted service providers and operational partners where necessary to deliver services, process payments, send notifications, provide customer support, or maintain website and app operations.
Data protection
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, or disclosure. No online system can guarantee absolute security, but we aim to maintain appropriate safeguards.
Retention
We retain records for as long as reasonably necessary for service delivery, operational follow-up, legal compliance, accounting, dispute resolution, and legitimate business purposes.
Your rights
Where applicable, you may request access to, correction of, or deletion of personal information, subject to legal, contractual, and operational limitations.
In-app account deletion
Client app users can request account deletion from the Profile screen inside the app. A web deletion-request page is also available if the user no longer has app access. If there are active jobs or unpaid invoices still linked to the account, deletion may be delayed until those operational or legal obligations are resolved.
Contact regarding privacy matters
For privacy-related questions or requests, contact us at contact@hempropertymaintenance.com or call +971 52 811 6404.
Web deletion request: /delete-account
Stay On Track
You can jump back into the main website, explore services, call H.E.M directly, or continue with an online booking. If the job feels urgent or unclear, calling or WhatsApp is usually the fastest route.
Get Started
Need maintenance support in Dubai from a team that values operational clarity and responsible data handling?
Most clients call or send WhatsApp first. H.E.M keeps the next step clear, explains what to do, and helps you move from problem to booking faster without confusion.
+971 52 811 6404contact@hempropertymaintenance.comClear next-step guidance before work starts