Bookings and scheduling
Clients should notify H.E.M Property Maintenance as early as possible if a booked visit needs to be changed, postponed, or cancelled.
H.E.M Property Maintenance
Professional maintenance support across Dubai for homes, apartments, towers, and managed properties.
Policy
Refund & Cancellation Policy
This policy outlines how booking changes, inspection fees, approved work, and invoice questions are generally handled by H.E.M Property Maintenance.
Inspection fees
Inspection fees may apply where site review, technician attendance, diagnosis, or scope assessment is required before quoting or work commencement.
Approved works and materials
Once a quote, scope, materials order, or site work has been approved or started, refunds may be limited depending on work completed, materials committed, or third-party costs already incurred.
Invoice questions
If you believe an invoice, charge, or service item is incorrect, contact the H.E.M team promptly so the matter can be reviewed and resolved appropriately.
Need help with a cancellation or billing question?
Contact us at contact@hempropertymaintenance.com or call +971 52 811 6404.
Stay On Track
You can jump back into the main website, explore services, call H.E.M directly, or continue with an online booking.
Get Started
Need maintenance support in Dubai? Contact the H.E.M team or continue in the client app.
Call, WhatsApp, or book online to start a request with H.E.M Property Maintenance. The online booking page takes the request directly so the team can confirm, quote, and schedule faster.
+971 52 811 6404contact@hempropertymaintenance.com